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FAQ's

Company FAQs

Where are you located?

Massage Chair Store is located in the quaint town of Kingston, New Hampshire. We are right over the Massachusetts and New Hampshire state line and approximately 45 minutes North of Boston.

What are your business hours?

We are open Monday - Friday from 9 AM - 6 PM EST and closed on all major holidays. Remember - we are open online 24/7/365!

Can I speak with someone directly?

Of course! You can always speak to someone at Massage Chair Store. We are here for your convenience!  You can reach a sales representative by telephone 9 AM - 6 PM EST, or you can live chat with us through our website. Alternatively, you can email us, and we will respond in an appropriate fashion.

Do you have a brick and mortar store or are you only an online retailer?

We have a showroom in Kingston, NH where we feature many of our popular brands. Come in, and try our chairs for yourself. You won't be disappointed!

How long have you been in business?

Our parent company, I.C.E., has been incorporated since 2005 and has an A+ rating with the Better Business Bureau.

Order FAQs

Can I place my order over the phone?

Of course! We recommend calling our informative sociable staff especially when you have any questions about your purchase.  We can be reached by phone Mon-Fri, 9 AM - 6 PM EST.

How will I know if my order has been processed?

Immediately after your purchase you will receive a confirmation email explaining your purchase and details.

When is payment taken for my order?

Payment is taken immediately after the order is processed online. For the security of your card, we do this so we do not keep any open credit information and everything is processed instantaneously.

What do I do if I want to cancel my order?

Contact our sales representatives as soon as possible.  As long as your item has not shipped yet we can cancel your order and credit you the full amount. If your order has already shipped please refer to our return policy.

Website FAQs

Do you charge sales tax?

New Hampshire is a tax-free state, so we do not charge sales tax! Please Note: Some states require that taxpayers fill out a “use tax” return and pay the equivalent of a sales tax in their state. Please consult your state law to determine if you have to pay this tax.

Do you offer quantity discounts?

Yes, we do offer quantity discounts. Please call to get a quote.

Do you price match?

Our mission is to give you the lowest price possible. If you were to find the same product at a lower price, please contact a sales representative to see if we can match it. 

What is your Return Policy?

We have a 30 day return policy on all pre-manufactured items, which will go into effect after the product has been shipped. Please notify a customer service representative to receive an authorization return number.

Shipping FAQs

Do you ship outside the continental United States?

Yes, we do ship to Canada for an additional fee. Call to get a quote today. Alaska and Hawaii have extra fees as well.

How long will it take for me to receive my items?

Because we do sell many different products and brands it is hard to give an exact time period on our products as a whole. Each individual product will have a time period in which it will ship. Some products could ship within 1-3 days of your order and some could take 3-8 days depending on the individual product.  When the order is processed, you will receive your confirmation e-mail with a shipping time for your particular product.

How will I know when my order ships?

When your products are shipped you will receive a confirmation e-mail with a tracking number letting you know your item(s) have shipped.

How will I know when my order is to be delivered?

You can track your shipment using the tracking number you received in your shipping confirmation e-mail. Larger products such as massage chairs are shipped via a carrier who will contact you one to two days prior to delivery to schedule an exact time.

Can I upgrade my standard delivery?

Yes, we offer a white glove service where the product is hand-delivered into your destination and set up with debris removal. If you have any questions regarding white glove delivery pricing, please call us at 1-800-700-1022.

What should I do if my order was damaged during shipment?

In the rare incidence that your package has arrived damaged upon delivery contact a representative to discuss your options. Remember to always inspect your package with the carrier when it is delivered. If a product is destroyed upon delivery refuse the package and we will send you a new one immediately.